Cross selling is the art of selling complimentary products to customers already buying one product. For example if you sell cars, a cross-sell opportunity would be aftermarket rims and tires, or fabric protection.
On a more realistic level, if you sell fish at a pet store, the cross sell items would be new food, new fish tanks, new rocks, etc.
Cross-selling has taken many businesses to the top. Think about sporting goods stores, they are almost strictly salespeople of items that are complimentary. They sell boxing gloves, baseball hats, fishing supplies, but all of those items are designed to go with a sport, a greater product.
If you are in an industry that has the potential to cross sell, think of complimentary products, and try offering them to every customer, gauge the response, and document how much additional profit was made because of that cross-sell.
Related: Upselling is the Easiest Sell
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